Allgemeine Geschäftsbedingungen für Schulungsleistungen
der
DILO Armaturen und Anlagen GmbH
DILO Grid Solutions GmbH
DILO Hydrogen GmbH
Frundsbergstr. 36, 87727 Babenhausen
DILO Service GmbH
Schöneggweg 22A, 87727 Babenhausen
(Stand 03/2026)
§1
General and Scope of Application
(1) These General Terms and Conditions for Training Services ("GTC") apply to all business relationships between DILO Armaturen und Anlagen GmbH ("DILO") and its respective business partners who purchase training services from DILO ("Customers").
(2) These GTC apply only if the Customer is an entrepreneur (Section 14 of the German Civil Code (BGB)), a legal entity under public law or a special fund under public law.
(3) Unless otherwise agreed, the GTC in the version valid at the time of the Customer's registration or, in any case, in the version last communicated to the Customer in text form will also apply as a framework agreement for similar future contracts without DILO having to refer to them again in each individual case. The GTC will be made available to the Customer in text form at the latest with the quotation. The current version of the GTC can be viewed at Terms and Conditions :: DILO – General Terms and Conditions
(4) These GTC apply exclusively. Any deviating, conflicting or supplementary general terms and conditions of the Customer only become part of the contract if and to the extent that DILO has expressly agreed to their validity in writing or text form (e.g. letter, email, fax). This requirement of consent applies in all cases, for example even if DILO performs without reservation in the knowledge of the Customer's general terms and conditions.
(5) For the sake of clarity, DILO points out that individual agreements with the Customer take precedence over these GTC. In order to be effective, they must be in written or text form, as is the case for unilateral legal transactions of the Customer vis-à-vis DILO after conclusion of the contract.
(6) References to the validity of statutory provisions are for clarification purposes only. Even without such clarification, the statutory provisions therefore apply unless they are directly amended or expressly excluded in these GTC.
§2
Registration and Conclusion of Contract
(1) Registrations for DILO Trainings ("Trainings") must be made by the Customer to DILO by email, telephone or via the corresponding registration form (filling in the mandatory fields) at least one (1) week before the start of the Training. The registration form is displayed on the respective Landing Page of the selected Training ("Landing Page").
(2) Upon receipt of the Customer's registration, DILO will confirm receipt of the registration to the Customer and check the registration internally (including with regard to completeness and over- or under-booking of the Training in accordance with Section 2.6 of these GTC).
(3) If the internal review is positive, DILO may submit a corresponding non-binding quotation to the Customer.
(4) The Customer then has 14 days to confirm the quotation in writing. This constitutes an offer within the meaning of Section 145 BGB.
(5) Upon receipt of the offer confirmation, DILO will confirm the Customer's participation in the Training within 14 days. Participation will be confirmed to the Customer in writing by DILO. The contract is only concluded upon confirmation of participation by DILO.
(6) The internal check referenced in Sections 2.2 and 2.3 will focus in particular on the completeness of the data and documents received from the Customer and on possible over- or under-booking of the Training in accordance with the minimum and maximum number of participants specified on the respective Landing Page under "Number of Participants". Registrations will be considered in the order they are received.
§3
Services provided by DILO
(1) After conclusion of the contract, DILO enables the Customer to participate in the selected Training on the selected date. The contents of the respective Trainings are described on the Landing Pages of the selected Trainings. Customers have no claim to training success.
(2) After conclusion of the contract, DILO enables the Customer to participate in the selected Training on the selected date. The contents of the respective Trainings are described on the Landing Pages of the selected Trainings. Customers have no claim to training success.
(3) Unless otherwise stated, DILO will provide the training materials (scripts, exercises, solutions, handouts, etc.) in printed and digital form.
(4) The Trainings can be held at DILO's premises ("DILO Training Centre"), at authorized foreign Service Centres ("Service Centres"), online (via "Microsoft Teams") ("Online Trainings") or at the Customer's premises ("On-Site Trainings"). The location of the Training is specified on the Landing Page of the respective Training under "Training Location"; in the case of On-Site Trainings and combinations of different premises, the location of the Training is agreed between DILO and the Customer on an individual basis.
(5) DILO also offers Trainings as e-learning via the DILO Campus.
(6) The Trainings are conducted by DILO employees. In individual cases, DILO reserves the right to use external instructors.
§4
Additional Requirements for Online Trainings and DILO Campus
(1) For Online Trainings and the DILO Campus, the Customer must have
a. a device (PC, tablet, smartphone or similar) running an HTML5-compatible browser, as well as
b. an internet connection with sufficient bandwidth and sufficiently low latency.
(2) For Online Trainings, the Customer must also have
a. a headset connected to the end device and
b. a webcam integrated into or connected to the end device.
(3) DILO uses Microsoft Teams for Online Trainings. The Customer is advised of the system requirements at https://learn.microsoft.com/de-de/microsoftteams/teams-client-system-requirements. The Customer bears the costs for the terminal device, webcam and headset, as well as for establishing and maintaining the internet connection. Malfunctions of the terminal device, webcam, headset and internet connection are solely the responsibility of the Customer.
(4) During an Online Training, the instructor can only provide the Customer with support for technical problems to the extent that this does not unduly delay the Online Training and thereby affect the other participants. Otherwise, DILO is available to the Customer during normal business hours to provide support for technical problems with Online Trainings and the DILO Campus.
§5
Training Fee and Terms of Payment
(1) The applicable training fee is the price stated on the respective Landing Page at the time of registration. If no price is stated on the Landing Page, the price and conditions stated in DILO’s offer apply upon conclusion of the contract, unless the Parties have agreed otherwise.
(2) Payment is due upon invoicing and must be made within 14 days without deduction to one of the accounts specified in the invoice. Unless otherwise agreed, the invoice will be issued after the last training date of the Training booked. If payment on account has not been agreed upon as a payment method with the Customer, the training fee is due and payable in accordance with the payment terms agreed upon in the offer sent by DILO.
(3) Upon expiry of the above payment period (Section 5.2 of these GTC), the Customer is in default without a reminder. During the period of default, interest will be charged on the training fees at the applicable statutory default interest rate. DILO reserves the right to assert further claims for damages caused by default. DILO's claim to commercial interest on arrears (Section 353 of the German Commercial Code (HGB)) against merchants remains unaffected.
§6
Certificates and Examination
(1) If included in the respective Training, DILO enables the training participant ("Participant") to obtain the qualifications (e.g. certificates) specified on the respective Landing Page. This is subject to full participation (continuous attendance at all training dates at the communicated training times) in the Training booked. If the qualification is linked to an examination and/or similar tasks (e.g. assessed group work), passing the examination and/or similar tasks is also required in order to obtain the corresponding qualification. The general conditions and requirements for passing the respective examination and/or similar tasks will be communicated to the Participants on a case-by-case basis. The Participant is solely responsible for passing the examination and/or similar tasks; DILO has no responsibility in this regard.
(2) DILO will issue any certificates of completion (e.g. certificate of competence) after completion of the Training, provided that the Customer has fulfilled all the necessary requirements (in particular, full payment of the training fee).
§7
Exclusion from Trainings
(1) DILO is entitled to exclude Participants from further participation in the Training in special justified cases, e.g. in the event of disruption to the event and operational procedures or in the event of alcohol and drug consumption. In such cases, DILO is entitled to payment of the full training fee.
§8
Participation Requirements, Duty to Cooperate
(1) If special participation requirements apply to a Training, these are indicated on the respective Landing Page and will be communicated to the Customer separately when booking or in individual cases. If there are no participation requirements for a Training, this is indicated accordingly on the respective Landing Page or no further requirements are necessary. These requirements must be met for the Customer to be allowed to participate in the corresponding Training.
(2) Upon request by DILO, the Customer must provide appropriate evidence (e.g. certificates). However, DILO is not responsible for checking whether the Customer meets the requirements for the respective Trainings. The Customer's participation is at their own responsibility.
(3) If the use of equipment of the Customer (e.g. service or measuring devices) is required for Trainings, DILO will indicate this in the quotation at the latest. The Customer will provide his equipment for training purposes for the booked Trainings. DILO shall inform the Customer in advance which equipment is required and in what condition it should be.
(4) If the wearing of protective clothing is a prerequisite for participation in Trainings, DILO will indicate this prerequisite on the Landing Pages of the respective Trainings. This prerequisite must be met for the Customer to be allowed to participate in the corresponding Training.
(5) Participation in the Trainings requires that the Participant is not under the influence of alcohol (0.0 ‰) or other intoxicating substances at the time of the Training. In this case, DILO is entitled to exclude the Participant from the Training in accordance with Section 7 of these GTC if there is reasonable suspicion.
(6) The Customer undertakes to act in accordance with the law and to comply with all applicable legal provisions, in particular with regard to the provision and use of the training premises. This also applies if the Customer attends Trainings that take place outside Germany. The Customer must also inform DILO in advance of the Training taking place abroad about any special legal provisions typical for the country.
§9
Termination
(1) Ordinary termination is excluded, unless otherwise specified in the following Sections 10 and/or 11.
(2) The right of both Parties to extraordinary termination in accordance with the statutory provisions remains unaffected. Any termination of the contract must be in writing to be effective. Services rendered until the termination takes effect must be remunerated.
§10
Withdrawal
(1) If the Customer has effectively declared their withdrawal to DILO, the following consequences of withdrawal apply regarding Trainings at the DILO Training Centre and Online Trainings:
a. The obligation to pay the training fee shall not apply if the effective declaration of withdrawal is received by DILO no later than the 15th day before the first training date.
b. The training fee to be paid is reduced to 50% if the effective declaration of withdrawal is received by DILO no later than the 7th day before the first training date.
(2) In the event of the Customer withdrawing from On-Site Trainings or Trainings in Service Centres, the Customer shall pay the full training fee. In addition, the Customer shall reimburse DILO in full for all travel and accommodation costs already incurred and which cannot be cancelled.
(3) Withdrawal by the Customer of e-learning at the DILO Campus is excluded, subject to statutory provisions.
(4) The Customer may declare their withdrawal from the contract in writing at any time. To meet the deadline, the corresponding declaration must be received by DILO in writing by post, fax or email.
(5) The Customer may transfer the confirmed participation of a Participant at any time to a replacement participant employed by the Customer, to be named by the Customer in writing or in text form. This shall not result in any additional costs for the Customer.
§11
Cancellation by DILO
(1) DILO reserves the right to cancel Trainings for important reasons (e.g. illness of the instructor, if no equivalent replacement is available) or for reasons of force majeure (an external unavoidable event such as war, natural disasters or pandemic) up to and including the respective training date.
(2) DILO reserves the right to cancel up to 5 days before the first training date for organisational reasons (e.g. cancellation due to the minimum number of participants not being reached).
(3) In the event of cancellation by DILO, the Customer will be informed immediately. In this case, the obligation to pay training fees shall not apply. If DILO has already received payment from the Customer, the full training fees plus VAT will be refunded. Any liability and claims for damages exceeding this amount that do not relate to injury to life, limb or health are excluded, unless there is intent or gross negligence on the part of DILO. This also applies to futile expenses incurred by the Customer (e.g. hotel and/or travel costs). In all other respects, the provisions of Section 15 of these GTC apply.
§12
Reservation of Changes
(1) DILO reserves the right to change the content and/or organisation (e.g. break schedule) of the training programme before and/or during the Training, provided that this does not significantly impair the Training and its usefulness.
§13
Training Materials and Rights of Us
(1) The learning materials, scripts, presentations, photographs and graphics ("Training Materials") provided as part of the Trainings are protected by copyright. For Training Materials created by DILO itself, the Customer receives a simple, non-transferable right to use them for their own purposes, without restriction in terms of time or location, at the start of the Training. These documents may not be passed on to third parties unless expressly agreed otherwise. For Training Materials, presentations or examination questions whose use and disclosure are regulated by examination regulations or third-party specifications, the restrictions specified therein apply exclusively; in particular, the disclosure of these documents to third parties is prohibited. The Customer will be informed of any deviating rights of use and possible restrictions before or during the Training. DILO reserves the right to make changes due to future examination regulations or rules, which will be announced in good time.fss
§14
Accommodation and Travel Costs
(1) Accommodation and travel are not included in the training fee. The hotels and other accommodation options listed by DILO in the "hotel lists" are non-binding recommendations only.
§15
Liability, Indemniffication
(1) Unless otherwise specified in these GTC, including the following provisions, DILO shall be liable for any breach of contractual and non-contractual obligations in accordance with the statutory provisions.
(2) DILO shall be liable for damages – regardless of the legal basis – within the scope of fault-based liability in cases of intent and gross negligence. In cases of simple negligence, DILO is only liable
a. for damages resulting from injury to life, limb or health, and
b. for damages resulting from the not insignificant breach of an essential contractual obligation (an obligation whose fulfilment is essential for the proper execution of the contract and on whose fulfilment the contractual partner regularly relies on and may rely); in this case, however, DILO's liability is limited to compensation for the foreseeable, typically occurring damage.
(3) The limitations of liability resulting from Section 15.2 also apply to breaches of duty by or in favour of persons whose fault DILO is responsible for according to statutory provisions. They do not apply if DILO has fraudulently concealed a defect or has assumed a guarantee, and for claims under the Product Liability Act.
(4) The Customer undertakes to indemnify DILO against all claims by third parties arising in connection with the performance of the contractual services. The obligation to indemnify does not apply in the cases specified in Sections 15.2 and 15.3 Indemnification also covers the costs of legal defence against such claims, insofar as this is necessary under the circumstances. DILO will inform the Customer immediately of the assertion of such claims.
§16
Data Protection
(1) Personal data ist processed exclusively in accordance with the statuory provisions (in particular in accordance with the GDPR). DILO's privacy policy can be found at Privacy Policy :: DILO – Protection of your personal data .
§17
Final Provisions
(1) The exclusive – including international – place of jurisdiction for all disputes arising from or in connection with the agreement incorporating these GTC is the registered office of DILO, provided that the Customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law; the same applies if the Customer is an entrepreneur within the meaning of Section 14 BGB. However, DILO is also entitled to sue the Customer at their registered office/place of residence. Overriding statutory provisions, in particular those relating to exclusive jurisdiction, remain unaffected.
(2) The agreement incorporating these GTC is subject exclusively to the law of the Federal Republic of Germany, excluding international uniform law, in particular the UN Convention on Contracts for the International Sale of Goods.
(3) Amendments or additions to the agreement incorporating these GTC or to the GTC themselves must be made in writing. Individual agreements within the meaning of Section 305 b BGB remain unaffected by this.
(4) Should any provision of these GTC or any provision within the framework of other agreements be or become invalid, this does not affect the validity of all other provisions or agreements.
